At Mas Marketing LLC (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase from https://masmarketingllc.shop. Below is our complete return and refund policy detailing return eligibility, process steps, timelines, and fees.
You have 30 calendar days from the date your tracking shows the order was delivered to request a return. Requests submitted after 30 days are ineligible for a refund.
To be eligible for a standard return:
Items must be unused, unworn, unwashed, and in the same new condition as received.
Items must remain in their original packaging with all tags, parts, and accessories intact.
Proof of purchase (order number or email address used at checkout) is required.
Non-Returnable Items:
Final sale or clearance items (explicitly marked as “Final Sale” at checkout).
Items damaged due to customer misuse, improper care, or altered products.
| Return Reason | Return Shipping Cost | Restocking Fee | Refund Amount |
| Customer Remorse (Changed mind, wrong size ordered, ordered by mistake) | Customer Responsibility | 25% of item price | Purchase Price minus 25% Restocking Fee & Original Shipping Fees |
| Defective, Damaged, or Incorrect Item (Our mistake or shipping carrier damage) | $0 (Paid by Mas Marketing LLC) | $0 | Full Refund (100% item cost + original shipping) |
All returns are processed by mail. Please follow these steps to return an item:
Submit Request: Contact our support team via email at support@masmarketingllc.shop within 30 days of delivery. Include your order number, reason for return, and photos (if the item is damaged or defective).
Receive Return Authorization: Once approved, we will provide you with the warehouse return address and return instructions.
Ship the Item: Pack the item securely in its original packaging. Customers returning items due to buyer remorse are responsible for purchasing their own trackable shipping label.
Warehouse Deadline: Returned items must reach our warehouse within 10 business days of return authorization issuance.
If your item arrives broken, defective, or incorrect, please email support@masmarketingllc.shop within 30 days of delivery with clear photos or video proof of the defect. Upon verification, we will issue a full refund or send a brand-new replacement at no additional cost to you.
Lost or Stolen Packages: If your tracking indicates “Delivered” but you cannot find your package, please verify your delivery address and check with your local postal carrier or neighbors before contacting support.
We do not offer direct exchanges due to rapid inventory turnover. If you require a different size or item, please return your original item following the return process above and place a new order on our website.
Once your return is received at our facility and inspected, we will notify you by email regarding the approval or rejection of your refund.
Approved Refunds: Processed back to your original payment method within 2 to 3 business days of inspection.
Bank Posting Window: Depending on your financial institution or credit card issuer, it typically takes 10 to 12 business days for the funds to reflect in your account statement.
Mas Marketing LLC
Website: https://masmarketingllc.shop
Email: support@masmarketingllc.shop
Address: 20107 Cortina Valley Dr, Cypress, Texas 77433, United States