At Mas Marketing LLC (https://masmarketingllc.shop), we strive to process and deliver your orders safely and efficiently. This Shipping Policy details our processing times, transit schedules, shipping costs, and tracking procedures.
We ship directly to physical addresses within the United States and Canada. We do not ship to APO/FPO/DPO addresses or international destinations outside the U.S. and Canada at this time.
United States Orders: Shipped via Standard Ground service with Free Shipping. Order processing and handling take 1 to 2 business days (Monday through Friday). Domestic transit time takes 3 to 5 business days (Monday through Friday), resulting in an estimated total delivery window of 4 to 7 business days.
Canada Orders: Shipped via Standard International Ground service with shipping rates calculated live at checkout in USD ($). Order processing and handling take 1 to 2 business days (Monday through Friday). International transit time takes 6 to 10 business days (Monday through Friday), resulting in an estimated total delivery window of 7 to 12 business days.
Order Cutoff & Operating Schedule: Our daily order cutoff time is 5:00 PM Central Standard Time (CST). Orders placed after 5:00 PM CST will begin processing on the following business day. Processing and carrier dispatch occur Monday through Friday only. Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
All shipments are fulfilled via standard ground networks. Our primary delivery carrier is FedEx, with USPS (United States Postal Service) utilized as a secondary carrier for specific residential routes, remote delivery zones, or PO Box addresses.
Once your package is dispatched from our fulfillment center, an automated shipping confirmation email will be sent to the address provided at checkout. This email contains your official carrier tracking number and a direct tracking link.
You can monitor your shipment by pasting your tracking number into the tracking tab on our website or directly via the carrier’s official website (FedEx.com or USPS.com). If you do not receive a tracking confirmation within 3 business days of placing your order, please contact our support team at support@masmarketingllc.shop.
Orders can be canceled for a 100% full refund within 24 hours of purchase, provided the order has not yet been processed or dispatched by our warehouse.
To request a cancellation, send an email to support@masmarketingllc.shop within 24 hours containing your full name and order number. If your order has already been handed over to the carrier, it cannot be canceled in transit and must be handled according to our [Return & Refund Policy] upon arrival.
To ensure the fastest possible delivery, items ordered together may occasionally ship in separate packages if sourced from different inventory locations. You will receive separate tracking numbers for each shipment. You will never incur additional shipping charges for split shipments.
Damaged or Incorrect Items: If your order arrives damaged, defective, or contains incorrect items, please notify us within 7 calendar days of delivery at support@masmarketingllc.shop. Please include clear photos of the issue and original packaging. We will immediately issue a free replacement and provide a prepaid return label at $0 cost to you.
Missing Packages (Tracking Shows Delivered): If your tracking status displays “Delivered” but you cannot locate your package, please confirm your shipping address, check surrounding drop-off areas and with household members or neighbors, and wait 24 hours. If the package remains missing, contact us at support@masmarketingllc.shop so we can initiate a formal carrier investigation.
Your payment method (Credit Card or PayPal) is authorized and charged in full at the time of order placement. All prices, shipping rates, and transactions across our website are displayed and processed in USD ($).
Mas Marketing LLC
Website: https://masmarketingllc.shop
Email: support@masmarketingllc.shop
Address: 20107 Cortina Valley Dr, Cypress, Texas 77433, United States